I was at the KM Australia conference last week and one side-show was a list of ‘trust behaviours’ which delegates were asked to rank. This all resulted in a blog posting by Shawn Callahan which you can read here.
Shawn came up with eight trust making behaviours and they were ranked in the order included here. Two further ones were added by the delegates (including me!) These are the final two in the list
This sent me scuttling back to Stephen MR Covey’s excellent book, the Speed of Trust where he lists his thirteen behaviours for relationship trust:
And then set up your Action Plan to see it all through. Covey’s fit neatly into Shawn Callaghan’s list. And both choose straight talking as the highest priority. I can instantly think of examples from my own career where each and everyone was broken as standard corporate behaviour. I remember talking about ‘trust’ in the BBC (the first value -by the way-) and being told by someone: ‘you must be out of your mind’.
There are interviews with Stephen here. Worth listening to one or two and you can take a personal trust test.