Nigel Paine - The Learning Challenge

Performance support

The impact and role of performance support: Conrad Gottfredson

Looking beyond the classroom, Conrad Gottfredson says we now have the technologies and methodologies to deliver performance support.

Reading/watching time: 6 minutes

Performance support – the secret of L&D success?

This paper from Epic provides the history to performance support and then looks at examples of performance support solutions. This is a well researched paper which provides useful links for additional reading.

Reading time: 20 minutes

Selling performance support in-house

Some great tips here on how to sell performance support into the business. Also an interesting line at the end referring to the potential of performance support activities linked to the Experience API.

Reading time: 8 minutes

Mark Bradshaw on performance support and keeping people ‘on task’

Mark Bradshaw talks about his work in introducing performance support techniques to Avon and Somerset Constabulary.

Listening time: 4 minutes

When to build a job aid

These three articles in one take a decision tree approach to designing a job aid. In the process you see the types of decisions that need to be made to create effective job aids.

Reading time: 7 minutes

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