Trust
I was at the KM Australia conference last week and one side-show was a list of 'trust behaviours' which delegates were asked to rank. This all resulted in a blog posting by Shawn Callahan which you can read here.
Shawn came up with eight trust making behaviours and they were ranked in the order included here. Two further ones were added by the delegates (including me!) These are the final two in the list
- Being open and honest about your intentions
- Looking after your colleagues when times are tough
- Consistently delivering good work
- Team members are involved in decision-making
- Being able to speak your mind in meetings
- Being generous with what you know
- Giving credit where credit is due
- Making promises and keeping them
- Being prepared to allow the group to come up with "your idea" rather than tell them how you believe it must be
- Creating an environment where positive feedback always comes first and participation is encouraged
This sent me scuttling back to Stephen MR Covey's excellent book, the Speed of Trust where he lists his thirteen behaviours for relationship trust:
- Talk Straight
- Demonstrate Respect
- Create Transparency
- Right Wrongs
- Show Loyalty
- Deliver Results
- Get Better
- Confront Reality
- Clarify Expectations
- Practice Accountability
- Listen First
- Keep Commitments
- Extend Trust
You can listen to Covey talking about Trust . And if you follow throgh on the site you can take a trust-test to work out your own trust profile. About 7 questions so not quite MBTI reliability!



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